Refund policy

Effective date: August 30, 2026

Versifa is operated by 11675 Sands Ave LLC. We want every order to be handled fairly and transparently.

30-day return period

You may request a return within 30 calendar days after the order is marked delivered. To be eligible, the item must be unworn, unused, undamaged, and returned with all original packaging, protective films, tags, accessories, and proof of purchase.

Starting a return

Email support@versifa.com with your order number, the item you want to return, and the reason for the request. Wait for return authorization before shipping anything. Approved returns must be sent to:

Versifa / 11675 Sands Ave LLC
2120 S Reserve St
Missoula, MT 59801
United States

Returns sent without prior authorization may be delayed or refused.

Return shipping

Customers are responsible for return shipping costs for change-of-mind, sizing, preference, or other non-defective returns. We recommend using a trackable shipping service. Original shipping charges are not refundable. If we sent the wrong item, or an item arrives damaged or materially defective, Versifa will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.

Damaged, defective, or incorrect items

Inspect your order promptly. Contact us within 7 calendar days of delivery and include clear photos of the item, packaging, and shipping label. Do not discard the product or packaging until we provide instructions.

Non-returnable items

Gift cards, personalized or engraved products, items marked final sale, and products damaged through misuse, unauthorized repair, modification, accident, or ordinary wear are not eligible for return. Your statutory rights are not affected.

Exchanges

The fastest way to exchange an item is to return the eligible item and place a new order after the return is approved.

Order cancellations and address changes

Contact us as soon as possible. We will try to cancel or update an order before fulfillment, but changes are not guaranteed once processing or shipment has started.

Refunds

After we receive and inspect an approved return, we will notify you of the decision. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may need additional time to post the credit. If 15 business days have passed after we approved your refund, contact us at support@versifa.com.